Crisis Management & Media Training @ Oriel

Bonding: The Patient Relationship Management Program

Some of the topics covered under this program are:

  • Understanding patients, their attendants, concerns.
  • Patient Relationship Parameters.
  • Developing empathy and Communications Skills.
  • Body Language and its impact on patients trauma.
  • Managing complaints and agressiveness.
  • Stress Externalization.
  • Team Building and Motivation.
  • Waiting Room Anxiety.
  • Social Courtesies and Manners.
  • Art of Listening.
  • Interpersonal Relationship.
  • Workplace Etiquette.
The Patient Relationship Management Program